Is convenience the key to flawless last-mile delivery or should cost take precedence? This is a dilemma that every business faces. We’re here to ease it for you!
With the rapid growth of online shopping, businesses around the world are learning to cope with the overwhelming task of delivering packages conveniently and safely to consumers. The majority of the journey for long-distance shipments is already streamlined by using effective worldwide networks that have been developed over the past few decades. The hardest part of the process to execute efficiently is the last leg, or the “last mile” to the customer’s door. The majority of delivery networks aren’t designed for the expanding shop-to-door sector of e-commerce, which might feature inefficient routes, low densities, and hence vast distances between delivery stations, as well as gridlocked traffic. Even worse, nobody is usually home when the box arrives. Furthermore, approximately 210 million shipments were stolen in 2021. When clients lose incredibly expensive items to porch pirates, things get difficult. Deliveries that are damaged, delayed, or go missing have a detrimental effect on customer convenience at the last mile. The idea of last-mile delivery has changed into the last yard in an effort to make things more convenient for the customer.
While comparing delivery systems and a few universal strategies, one thing takes precedence – circumstances that affect delivery may differ but a customer always prioritizes convenience. And, that’s why your business should prioritise it too.
Where exactly are last-yard deliveries used?
Large, fragile, expensive and temperature-sensitive goods that require a higher level of care and attention are applicable to be classified in last-yard deliveries. Most of the following industries use last-yard deliveries are,
- Furniture and home decor.
- Electrical equipment.
- Health and medical equipment.
- Luxury items.
- Perishable products.
- Automotive industry.
Some of the challenges that these sectors face and which further contribute to terrible customer experience are,
- Unavailable customers that leads to failed delivery
- Difficulty in finding addresses
- Lack of storage facilities
- Time and security constraints.
- Unproductive delivery agents.
Is convenience over cost the way forward?
The most expensive as well as gruelling component of the supply chain is managing last-yard delivery. Since it involves a greater level of complexity, it requires a proper management platform that provides technical support, real-time traffic analysis, monitoring installation time and ad-hoc appointments.
Sonar Technologies’s transport and logistics solutions manage pickups, deliveries, optimises runs and routes with auto-allocation to minimise the operator burden. Trans Send is an integrated solution that automates all processes of transport and logistics operations. This integrated solution ensures that any data update is reflected across the entire system in real-time. Customers get the notification for PODs and it also generates the maintenance alerts.
Trans Send combined with Trans Service, which is a mobile workforce management software used to automate the various workflows, is a 360 degree solution that fulfils all your last-yard delivery needs.
Why choose Sonar Technology last-yard delivery services?
The Field Service Management software and the Transport and Logistics software solution provided by Sonar Technologies is fully featured to manage various workflows. It provides the following and more,
- Pick-up and drop optimisation
- Load order management
- Job management and job auto generation
- Route optimisation and auto-rescheduling
- Resource and vehicle management
- Real-time mobile communications
- GPS & RFID Tracking
- Client tracing and management
- ERP integration
- Integrated warehouse management
There are numerous operational, business and customer benefits of using Sonar Technology last-yard delivery services. They are,
- Manages high job volume.
- Fully automated.
- Increased processing speed.
- Optimised routes, higher job completions.
- Real-time visibility of resources, assets, productivity and profitability.
- Reduced conflict and increased revenue generation.
- Optimum productivity.
- Improved cost recovery.
- Improved customer services.
- Higher ROI.
If you are looking for a last-yard delivery service in Australia, look no further than Sonar Technologies.